Refund policy
At FoxChase Handrail, each order is custom-made to your specifications. Because of the personalized nature of our products, we are unable to accept returns or exchanges once an order has been placed.
Before You Order
We want you to feel confident with your purchase. Please keep in mind:
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Color & Finish: Minor variations in color, texture, or finish are natural and not considered defects.
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Measurements: We are not responsible for incorrect measurements provided by the customer. Please double-check your dimensions before placing an order.
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Building Codes: Handrail regulations vary by location. It is the customer’s responsibility to ensure compliance with local building codes. We cannot provide refunds if your order does not meet local requirements.
If you have any questions before ordering, our team is happy to provide guidance to ensure everything is correct.
Damages & Issues
Your satisfaction matters to us. Please inspect your order upon delivery and contact us within 7 days if:
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Your item is defective
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Your item is damaged in transit
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You received the wrong item
We will promptly review the issue and work with you to make it right.
How to Reach Us
If you have concerns about your order, please contact us at:
📧 support@foxchasepm.com